April 2019 Monthly Educational Meeting

April 18, 2019
11:30 AM - 1:00 PM
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Old San Francisco Steak House
10223 Sahara St.


Topic:  Creating An Experience: From the Customer’s Lens
Speaker:  Tamra Williams-Jordan
                 Becton, Dickinson, & Company

Creating An Experience: From the Customer’s Lens is designed to support a customer-centric culture and instill that into the core of operational functions. This training provides participants the tools to be more customer focused and teaches the principles necessary to provide excellent customer service.

Chicken Fajitas will be served with Mexican Rice, Charro Beans, House Spanish Cesar Salad and warm flour tortillas. Mexican Flan will be served for dessert.

Register no later than 5:30 p.m. on the Friday one week before the monthly meeting.  Cancellations after the RSVP deadline or “no shows” without a substitution are NOT REFUNDABLE and, if not paid by credit card, will be billed.  Meal substitutions for specific allergies, dietary or religious reasons can be requested BEFORE the RSVP deadline either by comment on the online registration or email to pres-elect@apasanantonio.com.

Payment/Cancellation Policy
All cancellations MUST be made no later than 5PM, the Friday before any event via e-mail ONLY to Treasurer@apasanantonio.com.  Failure to cancel or “no shows” at the meeting will be charged the appropriate cost based on policy and, if not paid by credit card, will be billed.  Credits will NOT be issued for future event registrations.  All refunds, once reviewed and approved by the ACAPA Board, will be issued via ACAPA check ONLY!

NOTE: Registered Attendees -- please arrive no later than 11:30am to ensure seating availability. All registered attendees will receive an e-mail confirmation from our web site.  


$26.00 Members
$32.00 after 5:30 pm April 12

$32.00 Non Members & Guests
$38.00 after 5:30 pm April 12

$32.00 Pending Membership Payment - Non-members & Guests
$38.00 after 5:30 pm April 12